If you cannot find the products, or cannot order a product in a specific quantity/size, please return to our website from time to time as we replenish our stock frequently. You can also contact us to check if the products are available for backorder.
In this circumstance, we will notify you by email and refund the Advance Payment to your credit/debit card. While for other products that are available in your order, we will follow the general order processing procedures for delivery. Please contact us for any enquiries.
Some of the items like sports equipment are too large for normal delivery. Please contact us for the order and special delivery arrangement.
You are welcome to have bulk order, please contact us and leave the bulk order information. We will contact you for ordering.
Successful transactions will receive a confirmation email. Please check your email account’s spam or junk folder to ensure the message was not filtered. You may also check if you have received the confirmation message in the Notification centre or in “Order History”.
If you need our assistance, please leave your question and we will get back to you soon.
Placing an item in your shopping bag does not guarantee that the item has been reserved. Complete the checkout process to ensure you get your item(s).
If your order was not successfully placed, please check that the correct address, postal code and authentication code (if applicable) were used.
Please try again and make sure you’re including the correct information for login details, card number, expiry date, etc. If the problem persists, contact your issuing bank or try an alternative mode of payment. For further assistance, please contact us.
You cannot make any changes or cancel your order via the online shop after placing the order. Please contact us immediately if you want to make any changes. Once our warehouse has processed your order, we will be unable to make any changes and cancel your order.
In general, returns are not accepted at the customer’s convenience. For issues concerning damaged, defective, or the product wasn’t your ordered product, please email your inquiry in details to us via email@example.com within 24 hrs.
An order usually arrives 7 to 14 business days after it is shipped. Factors such as weekends, national holidays, customs clearance, delayed payments, and delayed shipping fee confirmation will extend shipping time. If you have not received the tracking number for your order automatically, we suggest you to contact us via firstname.lastname@example.org.
It maybe possible that your country/region is not in the courier shipping list of Hong Kong. Please contact us to place the order and special arrangement.
Shipping rates vary based on the shipping method selected, weight and destination of the order. Simply place an item on your cart to see the shipping methods available for your country from the Shopping Cart page.
We accpet VISA/Master Card, PayPal, Bank Transfer, Alipay, WeChat Pay, Apple Pay, Google Pay, PayMe.
If the overseas customer transfer the money into our company’s account, the bank processing fee required for the remittance must be paid by the customer (the party that sends the money), and the company will not pay any bank transfer fee between the actual payment. The amount received must be the same as the total amount of the order, so the customer should check with the bank for details of the charges before payment.
Please contact us if you have any inquiry with the payment.
All credit/debit card transactions on this site are processed via a secured online payment gateway that encrypts your card details in a secure host environment. If you are a registered HealthDynamic member, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.
To help ensure that your shopping experience is safe, simple, and secured, we uses Secure Socket Layer (SSL) technology.
You can enjoy personalized services and great benefits including: special promotions, express checkout, easy order tracking, save and share your favorite products in your account.
After logging into “Customer Login”, you can change your personal information in “Account Details”.
After logging into “Customer Login” and navigating to “Orders” on the left of the page, all the orders you have made will be shown here.
Please make sure you are entering your email address and password correctly. Any small typo may prevent you from logging into your account. Also, make sure you do not have the caps lock key on when entering in your password as it is case sensitive. Please send us an email and we will be glad to assist you.